Shipping & Delivery Policy
Our Delivery Commitment
DHALLOWS EDUCATION TECH PRIVATE LIMITED is committed to delivering your orders promptly and securely. We work with trusted courier partners to ensure your products reach you in perfect condition.
Delivery Coverage
🌍 International Delivery
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
🇮🇳 Domestic Delivery
For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.
Delivery Timeline
Order Processing
Orders are processed and shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation.
Courier Handover
We guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment.
Delivery Completion
Final delivery is subject to Courier Company/postal authorities' norms and schedules.
Important Notice
DHALLOWS EDUCATION TECH PRIVATE LIMITED is not liable for any delay in delivery by the courier company/postal authorities. We only guarantee to hand over the consignment to authorized courier services within the specified timeframe.
Delivery Address
- Delivery of all orders will be to the address provided by the buyer during checkout
- Please ensure the delivery address is complete and accurate
- Include landmarks and contact information for smooth delivery
- PO Box addresses may have restrictions for certain courier services
Digital Services Delivery
Delivery of our digital services (app access, course materials, etc.) will be confirmed on your registered email ID as specified during registration.
Digital Delivery Features
- Instant access upon successful payment verification
- Email confirmation with login credentials
- 24/7 availability once activated
- Cross-platform compatibility
Delivery Charges
📦 Standard Delivery
Standard delivery charges apply as per the courier partner's rates and will be calculated at checkout.
🚀 Express Delivery
Express delivery options available for select locations with premium charges.
💝 Free Delivery
Free delivery may be available for orders above certain value thresholds or during promotional periods.
Tracking Your Order
- Tracking information will be provided via email once the order is shipped
- Track your package using the courier company's tracking system
- SMS updates available for select courier partners
- Contact our customer service for tracking assistance
Delivery Issues
In case of delivery-related issues, please contact us immediately:
- Non-delivery within expected timeframe
- Damaged package upon delivery
- Incorrect delivery address
- Missing items from the order
- Issues with digital service access
Special Delivery Instructions
Weather Conditions
Deliveries may be delayed during extreme weather conditions or natural disasters for safety reasons.
Festival Seasons
During peak festival seasons, deliveries may take longer due to increased volume and limited courier services.
Remote Areas
Delivery to remote or hilly areas may require additional time and charges as per courier company policies.
Delivery Support
For any issues in utilizing our services or delivery-related queries, you may contact our helpdesk:
Phone: +91 77601 57195
Email: admin@rxdx.co.in
Website: www.rxdx.co.in
Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM IST